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Expert Score 4
Ease of Use
3.5
Customer Service
3.5
Features
5
Value for Money
4
PROS:
  • Provides software solutions for document management, accessibility, and customer communication management
  • Offers a platform called AccessibilityNow that provides tools to help organizations evaluate, remediate, and test their documents and websites
  • Offers consulting, training, and technical support services to help organizations implement document management and accessibility strategies
  • Can help organizations improve their compliance with accessibility regulations
  • Has a team of experts with deep expertise in document management and accessibility
CONS:
  • No pricing information
  • Can be complex to use and require a high level of technical expertise

CrawfordTech

CrawfordTech Review

What is CrawfordTech?

CrawfordTech Review and Pricing

CrawfordTech is a company that specializes in software solutions and services for enterprise document management. They help organizations to create, deliver, store, and access their customer communications in various formats, such as print, web, email, PDF, and accessible formats. They also help organizations to transform and optimize their documents for different purposes, such as archiving, compliance, analytics, and personalization.

One of the main areas that CrawfordTech focuses on is document accessibility. They provide solutions that enable organizations to make their documents accessible to people with disabilities, such as vision impairment, dyslexia, or cognitive challenges. They offer tools and services to convert documents into accessible formats, such as braille, large print, audio, or e-text. They also offer accessibility testing and remediation services to ensure that documents meet the standards and regulations for accessibility.

Another area that CrawfordTech operates in is career technical education. They have a center in Pennsylvania that offers high school and adult programs in various fields, such as automotive technology, cosmetology, culinary arts, health sciences, and welding. They aim to provide students with hands-on training and real-world experience that can prepare them for employment or further education. They also partner with local businesses to offer cooperative education opportunities for their students.

 

⚡ Did you know that Equally AI offers high-volume PDF accessibility services?

 

CrawfordTech Service(s) and Features

Here are some of the main features and services that CrawfordTech offers:

1). Document Accessibility: This feature enables organizations to make their documents accessible to people with disabilities, such as vision impairment, dyslexia, or cognitive challenges. Some of the services that CrawfordTech provides for document accessibility are:

  • Conversion: This service can convert documents into accessible formats, such as braille, large print, audio, or e-text, using CrawfordTech’s software products or cloud-based solutions.
  • Testing: This service can check the accessibility of documents and identify any issues or errors that need to be fixed.
  • Remediation: This service can fix accessibility issues or errors in documents and ensure that they meet the standards and regulations for accessibility.
  • Fillable Forms: This service can create accessible fillable forms that can be filled out electronically by people with disabilities.
  • Verification: This service can verify and report on the accessibility of PDF documents using CrawfordTech’s software products or cloud-based solutions.

2). Content Services: This feature helps organizations manage, store, and access their content in various formats and repositories. Some of the services that CrawfordTech provides for content services are:

  • Archiving: This service can archive documents in various formats, such as PDF, PDF/A, AFP, or Xerox Metacode, using CrawfordTech’s software products or cloud-based solutions.
  • Compliance: This service can ensure that archived documents are compliant with the latest regulations, such as GDPR, CCPA, or HIPAA, using CrawfordTech’s software products or cloud-based solutions.
  • Redaction: This service can redact sensitive information, such as PII or PHI, from documents to protect privacy and security, using CrawfordTech’s software products or cloud-based solutions.
  • Extraction: This service can extract valuable content from archived documents to support analytics and personalization, using CrawfordTech’s software products or cloud-based solutions.
  • Delivery: This service can deliver documents in various formats, such as print, web, email, or mobile, using CrawfordTech’s software products or cloud-based solutions.

3). Output Management: This feature helps organizations to optimize and enhance their output processes and workflows. Some of the services that CrawfordTech provides for output management are:

  • Transformation: This service can transform documents from one format to another, such as AFP to PDF, PDF to HTML, or PCL to PostScript, using CrawfordTech’s software products or cloud-based solutions.
  • Enhancement: This service can enhance documents with additional features, such as barcodes, logos, overlays, or watermarks, using CrawfordTech’s software products or cloud-based solutions.
  • Optimization: This service can optimize documents for different purposes, such as printing, mailing, or viewing, using CrawfordTech’s software products or cloud-based solutions.
  • Post-Processing: This service can post-process documents with external data or files, such as indexes, manifests, or inserts, using CrawfordTech’s software products or cloud-based solutions.

4). Document Re-Engineering: This feature helps organizations to re-engineer their documents for different audiences and channels. Some of the services that CrawfordTech provides for document re-engineering are:

  • Personalization: This service can personalize documents with dynamic content and images based on customer preferences and profiles, using CrawfordTech’s software products or cloud-based solutions.
  • Localization: This service can localize documents with different languages and currencies based on customer locations and markets, using CrawfordTech’s software products or cloud-based solutions.
  • TransPromo: This service can add promotional messages and offers to transactional documents based on customer behavior and interests, using CrawfordTech’s software products or cloud-based solutions.
  • Omni-Channel: This service can create omni-channel documents that can be delivered and accessed across multiple devices and platforms, using CrawfordTech’s software products or cloud-based solutions.

AccessibilityNow

AccessibilityNow is a complete platform for the creation and management of accessible documents. It provides high levels of automation and integration into any environment, and it meets the document accessibility needs of all organizations, large and small, private sector, and governments of all levels.

It leverages AI and automation to support both the unique processing requirements of high-volume transactional documents as well as static documents of all types. It enables organizations to make their documents accessible to people with disabilities, such as vision impairment, dyslexia, or cognitive challenges. It also helps organizations to comply with the standards and regulations for accessibility, such as WCAG and PDF/UA.

AccessibilityNow includes software solutions and a wide range of tailored services for document accessibility. Some of the main components of AccessibilityNow are:

  • MasterONE: This is a data protocol that provides the ability to use a single accessible design model, ingest any incoming print stream, whether AFP, PDF, PCL, Metacode, PostScript, or Line data, and drive output to multiple accessible formats, such as Accessible PDF, Accessible HTML, Braille, eText, Large Print, and Audio.
  • AccessibilityNow Transactional: This is the market-leading solution for making transactional documents into accessible formats. It is installed on-premises or in CrawfordTech’s hosted facilities and fully automates the tagging process. This software includes AccessibilityNow Designer, a GUI design tool for setting up rules for creating accessible documents in all formats.
  • AccessibilityNow Gateway: This is an ideal solution for large organizations. It provides a common RESTful API for retrieving documents from Enterprise Content Management (ECM) and Archive systems. Using AccessibilityNow Gateway, document tagging can be run dynamically on a real-time basis in milliseconds while documents are being retrieved for viewing or downloading.
  • AccessibilityNow Designer: This is the powerful, low-level design interface that sets up and tests automation templates for AccessibilityNow Transactional. Through a graphically invoked wizard, or a text editor, and with the AutoSense tool, users define the elements of a document and related tagging. The resulting applications or templates then are used to create high volumes of accessible output.
  • AccessibilityNow Dashboard: This is a high-end workflow solution that acts as a collection point for your digital accessibility program and includes a web-based dashboard that provides tracking of all activities, gives visibility into all jobs in the process, and provides automated report creation capabilities.
  • AccessibilityNow Validator: This is a document accessibility testing program that will inform you what level of accessibility your documents achieve. This can be done on a document-by-document basis or across large batches of documents to ensure that you are creating compliant content all the time.

CrawfordTech Pricing Plans

Based on their website, they do not provide specific pricing information for their software solutions or the AccessibilityNow platform.

It’s possible that their pricing may vary depending on factors such as the size of the organization, the specific solution or platform being used, and the level of customization required. It’s best to contact CrawfordTechnologies directly to discuss pricing options and obtain a quote that suits your specific needs. You can contact them through their website or phone to discuss your requirements and get a personalized quote.

CrawfordTech Platform and Support

Ways to get in touch with CrawfordTech

CrawfordTechnologies offers various software solutions and a platform called AccessibilityNow that help organizations manage their documents, improve document accessibility and comply with accessibility regulations.

CrawfordTechnologies offers various support services such as consulting, training, and technical support. Their team of experts can help organizations develop and implement document management and accessibility strategies and provide technical support for their software solutions. They have a toll-free number on their contact page. Customers can also reach out to them by filling out the contact form on the page.

CrawfordTech’s platform and support services aim to help organizations manage their documents more efficiently, ensure compliance with accessibility regulations, and improve customer communication management.

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CrawfordTech Pros and Cons

PROS:

  • Provides software solutions for document management, accessibility, and customer communication management.
  • Offers a platform called AccessibilityNow that provides tools to help organizations evaluate, remediate, and test their documents and websites for accessibility compliance.
  • Offers consulting, training, and technical support services to help organizations implement document management and accessibility strategies.
  • Can help organizations improve their compliance with accessibility regulations.
  • Has a team of experts with deep expertise in document management and accessibility.


CONS:

  • Pricing information is not readily available on their website.
  • Some customers have reported that the platform and solutions can be complex to use and require a high level of technical expertise.

 

🤔 What are some tips for selecting a high-volume PDF accessibility service?

 

The Final Verdict on CrowfordTech

CrawfordTechnologies appears to be a reputable company that offers software solutions and services to help organizations manage their documents, ensure accessibility compliance, and improve customer communication management.

While there have been some reports of challenges with the platform’s complexity and customer support, these issues are not uncommon for software solutions and can be addressed through proper evaluation, planning, and communication with the Crawford Technologies team.

CrawfordTechnologies may be a suitable choice for organizations that require document management and accessibility solutions and are willing to invest in consulting and support services to achieve their goals. However, it’s always important to conduct thorough research and evaluation to determine if CrawfordTechnologies is the best fit for your organization’s specific needs and requirements.

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