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Expert Score 4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.6
Value for Money
4.7
PROS:
  • Manual accessibility solution to WCAG 2.1 AA compliance
  • 100% compliance after manual remediation
  • Tailored solutions to meet business goals
  • Accessibility training for ongoing compliance
  • Accessibility resources
  • Accessibility certifications and statement
CONS:
  • Manual adjustments may take some time
  • High cost
  • No custom software platform for periodic monitoring

Interactive Accessibility

Interactive Accessibility Review

What is Interactive Accessibility?

Given how important it is for the web to be inclusive and accessible to people with different types of disabilities and how quick accessibility laws change around the world, businesses must not only ensure their digital content is accessible, they must also ensure it continues to be that way or risk exposure to legal liabilities.  

Interactive Accessibility is a consulting firm that has been around the web accessibility solution space as early as 2001. They specialize in manual digital accessibility solutions for websites, web and mobile applications, and all types of documents. In its solution course, Interactive Accessibility takes a three-step approach.  The first is to identify your accessibility gaps, determine priorities, and chart a path to your goals through automated and manual accessibility testing. After which their team of accessibility experts, including expert end-users with disabilities, implement the necessary changes, fix all accessibility issues while utilizing various assistive technologies to achieve Section 508, WCAG 2.0 Level AA, and the Americans with Disabilities Act (ADA) compliance. The final stage involves integrating web accessibility into your organization and protecting you from legal exposure by ensuring accessibility. Interactive Accessibility’s process is simple and tailored to business goals. You can begin the Interactive Accessibility experience with a free consultation.

Interactive Accessibility Service(s) and Features

Interactive Accessibility has a thorough approach to accessibility solutions with an incredible range of services. In its three-step accessibility assessment service and approach to making your website and app long-term WCAG compliance, they, first of all, evaluate your accessibility needs in order to help align the accessibility service to your business strategy by performing a high-level assessment to determine your current accessibility state, accessibility audit of website, application, document or mobile accessibility evaluation to identify accessibility issues, provide recommendations on how to fix accessibility issues, and establish a sophisticated accessibility road map. Here, they also perform assistive technology compatibility testing, legal compliance audit, conduct accessibility gap analysis, and preliminary audit scans using relevant testing software to check for lower-level issues.  

The second stage is where Interactive Accessibility provides staffing support through web accessibility experts that take charge of remediation. Following detailed recommendations from the first stage, these experts will implement the necessary changes. They will transform your inaccessible website or web application to one that is usable by people with abilities, including people with disabilities by removing barriers and conducting quality assurance, usability (using with people with disabilities) tests, and assistive technology compatibility testing. Here is where they also offer program management and help desk support, remediating PDF, Word, and PowerPoint files to be accessible, conform to Section 508 and WCAG accessibility guidelines, and VPAT certified.

The last stage of Interactive Accessibility’s assessment service involves integration, that is, an ongoing compliance management plan. Since websites can quickly fall out of compliance within a few months of remediation due to regular content updates, Interactive Accessibility incorporate accessibility into your organization to maintain on-going accessibility compliance. They help protect your organization from legal exposure by developing and integrating accessibility policies and standards for addressing accessibility across your organization, providing on-going accessibility monitoring to evolving standards, on-going help desk support, and disability community marketing to harness the power of influence within the disability community.

Interactive Accessibility also provides web accessibility training. These trainings are in multiple formats, such as webinars and on-site classes are tailored to your specific needs and taught by accessibility experts. The Interactive Accessibility training covers a variety of general and technical accessibility topics and is designed to provide your team of software developers with the technical knowledge on accessible design, WCAG 2.0 guidelines, ADA & Section 508 compliance, HTML5 & ARIA, Mobile accessibility (including android accessibility), Software accessibility, Accessibility testing, and Documents (including Word, Excel, PowerPoint, and PDF) accessibility.

Upon project completion, Interactive Accessibility will provide the following compliance certification documents and will recommend updating the website or application certification at least once a year:

  • WCAG 2.1 Level A, AA, and AAA Certification
  • Statement of Accessibility
  • Voluntary Product Accessibility Template (VPAT)

Just what you need.

Interactive Accessibility Pricing

Interactive Accessibility does not offer “one-size-fits-all” like automated solutions, it does not publish its pricing. This means more flexibility, a custom plan, a bespoke pricing structure, and a quality remediation solution that fits your parameters perfectly for long-term benefits. Their accessibility solution duration will also vary according to your organization’s’ requirements.

Interactive Accessibility Platform and Support

Whether you’re looking to get Accessibility Consultation,  Assessment, or even Training, Remediation Services, Accessibility Certification, or Integration Services, the Interactive Accessibility solution adventure begins when you submit your request for a quote or request a free assessment on their website. This is to ensure their experts understand your business and recommend a suitable accessibility compliance plan. standards your website or web application needs to meet.

For your accessibility compliance, Interactive Accessibility’s web accessibility experts will primarily take charge of making necessary adjustments to, make your website WCAG compliant. Your team has little work to do. Their experts will as well provide ongoing accessibility support for your management, project managers, and web team (content editors, designers, developers, and quality assurance staff) through help desk support.

Aside from mail options (about 48 hours response duration) and a good number of blog posts, podcasts, and resources, Interactive Accessibility also provides a phone number should you want to talk to us about your project and resolve any concerns in real-time. 

The summary…

How-to instructions Live chat Phone Email Address
Yes No Yes Yes Yes

Why Interactive Accessibility? Pros and Cons

Interactive Accessibility’s innovative three-step process to accessibility compliance is easily one of the most vigorous amongst manual digital accessibility remediation providers. With almost two decades of experience in the web accessibility solutions, Interactive Accessibility set itself apart by adding long-term value through active collaboration and accessibility training. Let’s examine some of the positives and negatives:

PROS:

  • Manual accessibility solution to provide ADA, Section 508 and WCAG 2.1 AA compliance
  • Provide compliance (100%) after manual remediation
  • Create tailored solutions to meet business goals 
  • Offer web accessibility training to maintain on-going accessibility compliance
  • Accessibility case studies, blogs, and resources 
  • Accessibility certifications and statement

CONS:

  • Manual adjustments to fix accessibility issues may take some time
  • High cost
  • No custom software platform for periodic monitoring

The Final Verdict On Interactive Accessibility

Even when manual accessibility solutions dominate the digital accessibility solutions space, Interactive Accessibility joins a few at the top of the park. While a normal automated solution may fail to achieve more than 90% compliance, their solution mitigates risk, ensures accessibility is done right and enables faster adoption of new technologies to address your business goals and requirements.

Interactive Accessibility begins your accessibility service from ground-level. They evaluate and assess your accessibility compliance and needs, implement the necessary changes, and achieve accessibility compliance by remediating your websites, applications, document, and mobile products following the ADA standards for accessible design. Finally, they incorporate accessibility into your organization to maintain accessible design and on-going compliance to Section 508, WCAG 2.1 Level AA, and the Americans with Disabilities Act (ADA).

Since the solution is highly-tailored to your business needs, project or compliance duration will take more time than automatic solutions and will vary according to business requirements, however, this is usually determined during the definition of the evaluation scope in case you have concerns about the accessibility project duration. 

For Interactive Accessibility’s training, you can always tailor the-what, and the-how to your specific accessibility needs and based on their recommendation since they have over a dozen training courses on general and technical accessibility topics organizations can choose from. This will ensure your organization is self-sufficient in maintaining web content and document accessibility.

In conclusion, given their proven track record, I’ll easily recommend Interactive Accessibility to someone looking for efficient, cost-effective digital accessibility solutions, and upgrade of staff capability. They are responsive and will work with you to ensure your web content and documents are usable by people with disabilities and meet the ADA, WCAG 2.1, and Section 508 standards.

Good user experience and accessibility? Checked. Compliance? Checked. Certification? Checked.

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Interactive Accessibility

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