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Expert Score 4.7
Ease of Use
Customer Service
Value for Money
  • Manual solution to WCAG 2.1 Level AA compliance
  • Full compliance after manual remediation
  • A solution tailored to each business needs
  • Accessibility training and support
  • Accessibility certification and statement
  • Custom ongoing evaluation platform
  • Manual adjustments may take some time
  • High cost

BoIA Review

What is BoIA?

Created as far back as 2001, the Bureau of Internet Accessibility, BoIA is one of the oldest web accessibility solutions in the market with 19 years of experience in web accessibility for Section 508, WCAG, and ADA compliance and helping businesses to eliminate the digital divide.

BoIA specializes in manual digital accessibility solutions for websites, mobile applications, documents, and digital assets. They provide a full-service offering to help you determine, resolve, and maintain website accessibility as specified under the WCAG 2.1 guidelines. They perform risk assessment audits through scans for compliance regulation using sophisticated tools to identify accessibility issues. In their thorough manual website review, the BoIA team employs expert testers, to review web pages under scenarios representing a variety of disabilities. The outcome of this provides your organization with the information you need to devise a plan to remediate your website or application and become compliant with the universally recognized guidelines. The Bureau of Internet Accessibility also provides remediation services as well as training and accessibility certifications. Let’s dive into what they have to offer.

BoIA Service(s) and Features

The Bureau of Internet Accessibility (BoIA) is an expert in achieving, maintaining, and proving website compliance, and it is reflected in its processes, platform tools, reports, and interactive services. They provide automated audits and manual reviews, remediation services, training, ongoing monitoring, and legal support, among others.

In resolving your web accessibility issues, they first perform risk assessments and audits. They scan your website and digital assets to find issues such as coloration, dexterity problems, blinking content, style, table troubles, forms, broken links, and alternative text among others using their custom A11Y Accessibility Testing Platform. The BoIA testing is conducted by the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) under the WCAG’s four principles of Perceivable, Operable, Understandable, and Robust. The accessibility audit also employs the use of assistive technologies to examine the pages and functions of each website and/or mobile application. A subject matter expert (depending on your business type) then reviews each outcome during the second pass testing, ensuring accuracy and adding input as needed. The combination of the automated testing output with those identified by the manual testers is unified for review by a senior programmer, ultimately providing a comprehensive view of any accessibility issues and a breakdown of all checkpoints that don’t comply with the WCAG 2.1 A/AA standards.

Once provided with prioritized recommendations, including specific code examples where applicable, to bring your website or mobile application into compliance, BoIA can help you develop a roadmap that includes best practices and suggested next steps through their remediation service. The remediation stage is where you get project management staged implementations from their subject matter experts and dedicated client managers who provide you with ongoing manual and automated testing. They also provide full remediation including document remediation, interactive support, and accessibility statement; showing your accessibility commitment to your web users and that you’re in the process of auditing your website to become compliant. Here, your digital assets become ADA, WCAG 2.1 Level AA, and Section 508 compliant and equally accessible to people with disabilities.

Bureau of Internet Accessibility provides unique and flexible web accessibility training to help your team understand how to develop accessible digital (web, HTML5 and ARIA, mobile app, accessibility testing, and document) systems and also become more self-reliant in your accessibility course. This training includes on-site or self-paced training courses online that can be accessed from anywhere and at any time, according to the individual or team schedules.

In maintaining website compliance, BoIA provides interactive tools (such as its A11Y testing platform) and ongoing compliance monitoring. Compliance will likely slip when you’re adding new pages and information to your site, they constantly monitor your website for instant identification of your website accessibility issues per each standard including ADA, WCAG 2.1 Level AA, AODA, and Section 508. Part of this is also the 24/7 live response service for users who require accessibility assistance to navigate your web pages. These issues are identified and prioritized according to the risk and suggested remediation and metrics are reported to your web administrator, allowing your team to address the issues at bay.

BoIA’s legal and compliance assistance represents an excellent way to start as well. It provides a free and confidential overview website scan that will give you a comprehensive overview of the accessibility of your digital asset. The accessibility scan will evaluate your website against WCAG 2.1/2.0 A/AA guidelines, equally under the four WCAG principles. 

BoIA Pricing

Like most manual accessibility solutions providers, the Bureau of Internet Accessibility does not have a one-price-fits-all pricing. Pricing is tailored to business requirements and accessibility needs, but you can always start with a free scan of your website to determine accessibility compliance against WCAG 2.1 A/AA.

BoIA Platform and Support

Your development team can be assured of BoIA’s support with both self-help and one-on-one dedicated personnel. On signing up for accessibility testing and remediation, you get a dedicated client manager who provides answers to all your accessibility questions, legal concerns, or accessibility statements, and all you will need to attain and maintain WCAG 2.1 Level AA compliance. As part of BoIA’s ongoing support, the evaluations and reports will be updated quarterly and could be a handy reference should you need to defend against accessibility lawsuits.

BoIA also has an interactive support portal, a cloud-based customer service platform, available 24/7. For self-service, you can easily go through their frequently updated and easy-to-access database for relevant accessibility information, FAQs and HTML examples, and best practices for each of the WCAG 2.1 guidelines. All ensure your development team has quick access to answers, and when they don’t, can access their help desk to get in touch with BoIA’s support staff. 

You really can’t ask for more. Here…

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Why BoIA? Pros and Cons

The Bureau of Internet Accessibility (BoIA) has been supporting organizations to achieve, maintain, and defend digital accessibility for about 18 years. It is only right they have built tools, services, and expertise to ensure your success. Let’s look at some of the positives and negatives:


  • Manual accessibility solution to WCAG 2.1 Level AA compliance
  • Provide full compliance after manual remediation
  • A solution tailored to each business’s needs
  • Offer web accessibility training to minimize future cost
  • Accessibility certification and statement
  • Custom web accessibility evaluation platform for regular compliance reports.


  • Manual adjustments may take some time
  • High cost

The Final Verdict On BoIA

Organizations that require thorough accessibility procedures in most cases go for manual accessibility solutions. This is especially because of the ground-level process these manual remediations provide. The Bureau of Internet Accessibility (BoIA) fortunately provides the same type of comprehensive solution.

BoIA’s web accessibility services range from accessibility audits to combining human and artificial intelligence to show you precisely what your accessibility problems are, and where they are, and offer solutions about how you can fix them. They also provide remediation services, fixing all issues to ensure your digital asset is ADA, Section 508, and WCAG 2.1 Level AA compliant. BoIA’s solution may take some reasonable time with many of its kind, a time that is well worth it, given the effectiveness and efficiency of the output. Essentially, they back it up with ongoing compliance monitoring, support at every step, training for your team to become more self-reliant, and legal compliance assistance. This highlights the purpose of the dedicated 24/7 dedicated accessibility support. This service provides a toll-free number on your accessibility which your web users can use to access live accessibility agents at any time to guide them through any issues they are having personally. BoIA’s software platform also provides regular reports on your state of compliance which means all you have to do is fix up after some time. In other words, you would never have to worry about having an inaccessible website or web application or even falling out of compliance, hence no lawsuit.  

The Bureau of Internet Accessibility (BoIA) ticks all the checklists for a good manual remediation provider with its services, tools (testing platform and color contrast accessibility validator), experience, and expertise. Simply put, they offer a full accessibility service and make your website WCAG 2.1 AA, ADA, Section 508 compliant.

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